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14 days right of return Free delivery from 99€ Secure payment methods Service: +43 (0) 4852 70956
14 days right of return

Your right of withdrawal


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or has.

In order to exercise your right of withdrawal, you must inform us (Wolfgang Steiner - Juwelier Steiner, Andrä-Kranzgasse 1 / Oberer Hauptplatz, 9090 Lienz, office@steiner-juwelier. at, phone: +43 (0) 4852 70956) by means of a clear statement (e.g. B a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Right of return Christmas 2022

As a consumer, we grant you a contractual right of return if you between the 14th 11. 2022 and the 24th 12. Order one or more items in our online shop in 2022. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. The point in time at which you place your order in our online shop by sending the order is decisive for compliance with this period.

Due to this right of return, you are entitled to return one or more items ordered within this period to us for a refund of the purchase price, provided you exercise your right of return by the 10th of the month at the latest. 01. 2023 by declaration to us.

The right of return expires in the event that an item is used, i.e. it is used as if by an owner, or in the case of items that are damaged or otherwise deteriorated in condition after delivery to you.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods or hand them over to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    The right of withdrawal does not apply to the following contracts:
  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back. )

- To Wolfgang Steiner - Juwelier Steiner, Andrä-Kranzgasse 1 / Oberer Hauptplatz, 9090 Lienz, office@steiner-juwelier. at

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if notification is on paper)

- Date

(*) Cross out what is not applicable.