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14 days right of return Free delivery from 99€ Secure payment methods Service: +43 (0) 4852 70956
14 days right of return

Customer service

Customer Service:

Our customer service is available on telephone number +43 4852 70956 or by email: office@steiner-juwelier. at reachable for you

Customer Services:

Customer services means

  • Advice before and after the purchase of the products we offer from trained staff (master watchmaker, jewelery expert)
  • Help with operating problems of the product
  • Information regarding the current stock of the products offered
  • Information about the delivery status of the ordered product


As the official concessionaire of all brands offered, the guarantees of the respective manufacturers apply. Any warranty claims should be sent to office@steiner-juwelier. at or by phone +43 (0) 4852 70956.

Guarantee conditions for watches:

- A guarantee of 24 months applies to the following watch brands from the date of purchase (date in the guarantee certificate filled out by us):

Alpina, Bruno Söhnle, CvZ, Certina, Daniel Wellington, Frédérique Constant, Festina, Fieseler, Ingersoll, Iron Annie, Jacques Lemans, Junghans, Junkers, Meister, Mido, Oris, Orient, Seiko, Tag Heuer, U-Boat , Union Glashütte, Zeppelin

Warranty provisions can be viewed on the relevant manufacturer page.

The international guarantee covers material and manufacturing defects that already existed when the purchased watch was handed over ("defects"). During the guarantee period and upon presentation of the valid guarantee certificate, you have the right to have any defect repaired free of charge. Should the repairs prove unsuitable for restoring the watch to normal use, we guarantee replacement with a watch with identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) thirty-six (36) (see schedule above) months from the date of purchase of the replaced watch. This manufacturer's warranty excludes: battery life; Normal wear and tear through use and aging (e.g. B scratched glass; Changes in color and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling gilding); all damage to watch parts caused by abnormal / improper handling, lack of care, accidents (impacts, dents, fractures, broken glass), improper use of the watch and non-observance of the enclosed instructions for use; indirect or consequential damages of any kind, e.g. B result from use, from standstill, from defects or from the inaccurate functioning of the watch.

Guarantee conditions for jewellery:

- A warranty period of 24 months from the date of purchase applies to the following jewelery brands:

Collection Ruesch, Steiner Basic, Ti Sento, Palido, Humphrey, Meister

Apart from those cases in which there is a legal right to conversion, we reserve the right to fulfill the warranty claim through improvement, exchange or price reduction at our discretion. The transferee must always prove that the defect already existed at the time of handover. The goods must be examined immediately after delivery. Defects found in the process must also be reported to the seller immediately, but no later than 5 days after delivery, stating the nature and extent of the defect. Hidden defects must be reported immediately after their discovery. If a notice of defects is not raised or not raised in good time, the goods are deemed to have been approved. The assertion of warranty claims or claims for damages as well as the right to contest errors due to defects are excluded in these cases. The warranty period for movable items is 24 months from delivery/service.