As an official concessionaire, we offer the manufacturer's guarantee for all our brands. A 24-month guarantee applies to watches, including brands such as Alpina, Certina, Seiko and Oris. The guarantee period for jewelry is also 24 months and applies, for example, to collections from Collection Ruesch, Steiner Basic, Palido and Humphrey. The guarantee covers material and manufacturing defects. Normal wear and tear, improper handling or damage caused by external influences are excluded.

Yes, returns are free of charge if the product does not meet your expectations, does not fit, you have used our sample ring service or you decide to purchase a different product from our range. To arrange a return, please contact us by email at office@steiner-juwelier.at or by phone at +43 (0) 4852 70956 . We will then send you a free return label.

Our customer service can be reached by phone at +43 4852 70956 or by email at office@steiner-juwelier.at . We are happy to answer any questions you may have about our products, help with operation, information about stock levels or the delivery status of your order.

No, there are no taxes when shipping to countries outside the EU . However, please note that your country may be subject to customs fees or import duties imposed by local authorities. For more detailed information, please contact your country's customs authorities.

Unsere Preise werden exklusive Mehrwertsteuer angezeigt. Da die Schweiz nicht Mitglied der Europäischen Union ist, können bei der Einfuhr Zollgebühren sowie die Schweizer Mehrwertsteuer (7.7%) anfallen.

Bestellungen mit einem Warenwert unter CHF 300 sind in der Regel zollfrei.
Bei Bestellungen über CHF 300 können zusätzliche Einfuhrabgaben durch den Schweizer Zoll erhoben werden.

Die anfallenden Gebühren werden direkt vom Zusteller vor der Lieferung eingefordert und sind nicht im Bestellwert enthalten. Bei Fragen stehen wir Ihnen jederzeit gerne zur Verfügung.