Schnell und fehlerfrei zugestellt. Besser geht es nicht.
This watch represented my first foray into owning a mechanical watch as well as my first time ordering an item internationally as Zeppelin is not a major player in the U.S. market.
My first attempt, from a competitor of Steiner, resulted in a long delay, and eventually, a lost package. I reordered from Steiner because the staff took the time to call and detail their process and their choice of shippers (Fedex). Later, when my watch was slightly delayed state-side, staff at Steiner entertained my concerns and went above and beyond to assure me that they had handled all aspects of the shipment promptly and properly. This went a long way to assuage my fears of a further lost package.
The product itself was as described, competitively priced, and packaged very well. While I did pay a little more (tariffs) for this watch, I confess that I am willing to pay a little more in order to support a family business, which I understand Steiner is, as well as to receive excellent service which Steiner provides in spades. I will be returning for a future purchase(s) and I thank the staff at Steiner once again for their adherence to a value that, unfortunately, so many retailers in my home country have lost; that being excellent customer service and exceptional professionalism.
The watch arrived safely after traveling from Germany without issues. The watch is beautiful, and works with high precision. I will continue to look to Steiner Jewelry for more Seiko Presage timepieces.
A stunning turquoise dial with a clean design. It's also running reliably at about +5 seconds per day. It's a great everyday summertime watch!
They did an excellent job delivering a watch that was in short supply and were very responsive in all email exchanges. The package was well-prepared, and it arrived intact.
Top Lieferung in einen neutralen Karton!
Uhr ist sehr schön und entspricht meinem Geschmack!
I ordered the coveted Seiko Tomioka Silk HCC008 from this Austrian Jeweler. From Austria to the USA? It was nerve-wracking whether this was a legit place or not (their family pic was good) but I took my chance. 2 Days later, FEDEX tracking was provided. And in about a week, it was delivered by FEDEX. I was away but when I got home, I opened the box to see that the watch was not only a brand new condition with thin stickers on, they even packed Seiko 145th chopsticks that came with it. Thank you for carefully packing the watch and it was a great business. I had to pay extra FedEx import fee to Fedex. But I do not mind at all.
Ich bin per Zufall auf die HomePage gestossen und war von der Auswahl überzeugt. Nach der Bestellung, hatte ich noch Fragen und wurde persönlich kontaktiert, was ich sehr geschätzt habe. Nochmals herzlichen Dank für alles:-)
Ich bin sehr zufrieden. Schnelle Lieferung gut verpackt. Ich werde weiter Kunde bleiben .
Comfortable, accurate and beautiful!
It was such a wonderful experience ordering from Steiner! Their customer service is amazing. When purchasing my Ocean Star, they reached out to me directly over the phone, a world a way, to explain a back order delay. Yet my order still shipped weeks earlier than we discussed and then arrived within a week to the US. I would absolutely recommend purchasing from this jeweler.
Just received delivery of my Union Glashutte Seris today to the UK and I am more than pleased. The watch is better than I expected and looks absolutely stunning! Thanks Juwelier Steiner, great service.
Good service, difficult watch for me to find in my country, arrived well packaged
Extremely classy and great looking watch that is very comfortable to wear.
Outstanding Online Experience — This Is How Watch Retailing Should Be Done
I recently ordered a Certina DS Action Diver 40.5mm online, and I have to say that the entire experience was exceptional.
First, the watch itself is fantastic. The DS Action Diver is one of those watches that makes you wonder how Certina delivers this much quality for the money. At 40.5mm, the proportions are excellent, it feels substantial without being oversized, and the overall fit and finish are outstanding. It has all the credentials of a serious Swiss diver, yet it’s refined enough to wear every day.
But as impressed as I am with the Certina, the real reason I’m writing this review is the store.
Buying a watch online can easily become an impersonal experience: place the order, receive an automated confirmation, and wait for a box to arrive.
That was absolutely not the experience here.
From the moment I placed my order, the level of communication, professionalism and attention to the customer was exceptional. Even though the entire purchase was done online, they managed to make the experience feel personal. That’s increasingly rare, and it deserves to be recognized.
I’ve purchased enough watches to know that the retailer can make just as much difference as the watch itself. A great dealer doesn’t simply sell you something — they make you feel confident about where you chose to spend your money and make you want to come back.
This store accomplished exactly that.
The Certina DS Action Diver 40.5mm is an outstanding watch and tremendous value, but the service I received is what turned a great purchase into a memorable one.
I would purchase from this store again without hesitation and would confidently recommend them to anyone considering ordering a watch online.
The Certina gets five stars. The store deserves six.
They’ve absolutely earned a repeat customer.
War meine 2. Bestellung bei Juwelier Steiner und ich bin wieder sehr zufrieden
A very stylish functional watch that looks good and performs well,
Fantastic Experience! The watch was in-stock, at a great price. Shipping was reasonable and fast. I'd order again in a heartbeat.
(side note: if you're in the US, expect a tariff bill from the carrier)
Ich habe bekommen das was ich wollte
What an amazing high quality tool watch! Most value for a high level dive watch! Specs beast of the year!