Zeppelin Series LZ120 Rome 7104-1

Very handsome watch. A great feature that the hour hand can be advanced from hour to hour. Wonderful to be able to see the movement from the back of the watch. Runs a little fast about 10 seconds fast a day. That is a little disappointing. But overall a very handsome and well, manufactured watch.

This watch represented my first foray into owning a mechanical watch as well as my first time ordering an item internationally as Zeppelin is not a major player in the U.S. market.
My first attempt, from a competitor of Steiner, resulted in a long delay, and eventually, a lost package. I reordered from Steiner because the staff took the time to call and detail their process and their choice of shippers (Fedex). Later, when my watch was slightly delayed state-side, staff at Steiner entertained my concerns and went above and beyond to assure me that they had handled all aspects of the shipment promptly and properly. This went a long way to assuage my fears of a further lost package.
The product itself was as described, competitively priced, and packaged very well. While I did pay a little more (tariffs) for this watch, I confess that I am willing to pay a little more in order to support a family business, which I understand Steiner is, as well as to receive excellent service which Steiner provides in spades. I will be returning for a future purchase(s) and I thank the staff at Steiner once again for their adherence to a value that, unfortunately, so many retailers in my home country have lost; that being excellent customer service and exceptional professionalism.

I am happy with the watch and smooth FedEx process. Though fedEx did bill me for the tariff and their handling of it. The watchband didn't accommodate my rather thin wrist, but that's normal for me. A watchband shop in Lindon's Piccadilly Arcade added the needed hole, and all is well.