As part of the Steiner jeweller's service, we will cover the costs of the return, should
- The product does not meet your expectations.
- it doesn't fit.
- You use our sample ring service and send it back.
- You decide to buy another product from our range.
To return your product:
- Austria: Use the "Retourenpaket" sticker included in the package and send it back to us conveniently with the Austrian Post.
- Germany: Please use the "return label" included in the package, stick it on the package and bring it to one of the many GLS ParcelShops, our partner GLS will take care of everything. You can find a GLS ParcelShop near you here: https://gls-group.eu/DE/de/depot-paketshop-suche
- Switzerland: In the border area to Austria, the same procedure as in Germany. From areas in which GLS has no ParcelShops: contact us by email (firstname.lastname@example.org) or by phone (+43 (0)4852 70956) and we will organize a return order.
- other countries: Contact us by email (email@example.com) or by phone (+43 (0)4852 70956) and we will organize a return order