Shipping policy
Standard shipping
Austria & Germany
Free shipping from 99 €
Under 99 €: AT 4,90 € │ DE 5,95 €
Shipping partners: Austrian Post, DPD, DHL (tracking & redirect option included)
International shipping costs (regardless of merchandise value*)
| Country / Region | Shipping costs | Shipping partners |
|---|---|---|
| Australia | 99,00 € | DHL Express |
| Belgium | 9,90 € | DPD/FedEx/DHL Express |
| Canada | 50 CAD (from 1.500 CAD free shipping) |
FedEx International Priority/DHL Express |
| Denmark | 9,90 € | DPD/FedEx/DHL Express |
| Finland | 9,90 € | DPD/FedEx/DHL Express |
| France | 9,90 € | DPD/FedEx/DHL Express |
| Greece | 25,00 € | DPD/FedEx/DHL Express |
| Guernsey | 10,00 € | DPD/FedEx/DHL Express |
| Hong Kong | 99,00 € | DHL Express |
| Ireland | 9,90 € | FedEx/DHL Express |
| Israel | 49,00 € | DHL Express |
| Italy | 9,90 € | DPD/FedEx/DHL Express |
| Japan | 99,00 € | DHL Express |
| Croatia | 9,90 € | DPD/FedEx/DHL Express |
| Luxembourg | 9,90 € | DPD/FedEx/DHL Express |
| Netherlands |
9,90 € (from 500 € free shipping) |
DPD/FedEx/DHL Express |
| Norway | 9,90 € | FedEx/DHL Express |
| Poland | 9,90 € | DPD / DHL |
| Portugal | 9,90 € | DPD / DHL |
| Romania | 9,90 € | DPD / DHL |
| Sweden | 9,90 € | DPD / DHL |
| Switzerland |
9,90 € (from 1.000 € free shipping) |
FedEx/DHL Express |
| Serbia | 9,90 € | DHL Express |
| Singapore | 150,00 € | DHL Express |
| Slovakia | 14,90 € | DPD / DHL |
| Slovenia | 14,90 € | DPD / DHL |
| Spain | 14,90 € | DPD / DHL |
| Czech Republic | 14,90 € | DPD / DHL |
| Turkey | 25,00 € | FedEx |
| UAE | 100 AED | FedEx/DHL Express |
| Ukraine | 49,00 € | DHL Express |
| Hungary | 9,90 € | DPD / DHL |
| United Kingdom |
20 £ (free shipping from £1,500) |
FedEx/DHL Express |
| USA |
30 $ (free shipping from $2,000) |
FedEx/DHL Express |
* Excluded are countries where we already offer free shipping thresholds (USA, Canada, UK) – see table.
Express shipping (only in-stock items)
| Destination | Shipping method | Price | Delivery time* |
|---|---|---|---|
| Austria | EMS (Austrian Post) | 20 € | Delivery by 12 noon the next day |
| Germany | DHL Express | 35 € | Delivery by 12 noon the next day |
* Order & payment by 08:00. For items with longer delivery times, shipping is done by express as soon as the goods arrive (1 – 2 days).
Returns
Free return if the product does not fit or does not meet expectations.
Return label on request by mail or phone (no label in the package – for environmental reasons).
Note: Delivery by Austrian Post, DHL, DPD or FedEx (international) from Monday to Friday – no delivery on Sundays and public holidays.