As an official concessionaire, we offer the manufacturer's warranty for all our brands. For watches, there is a warranty of 24 months, including for brands such as Alpina, Certina, Seiko, or Oris. For jewelry, the warranty period is also 24 months and applies, for example, to collections from Collection Ruesch, Steiner Basic, Palido, and Humphrey. The warranty covers material and manufacturing defects. Normal wear and tear, improper handling, or damage caused by external influences are excluded.

Returns are possible in accordance with our return policy. To initiate a return, please contact us by email at support@steiner-juwelier.at or by phone at +43 (0) 4852 70956. We will then send you the relevant return information.

Our customer service can be reached by phone at +43 4852 70956 or by email at support@steiner-juwelier.at. We are happy to assist you with questions about our products, help with operation, information on stock levels, or the delivery status of your order.

No, when shipping to countries outside the EU, no taxes are incurred. However, please note that customs duties or import taxes may be levied in your country by the local authorities. For more detailed information, please contact the customs authorities in your country.

Our prices are displayed excluding VAT. As Switzerland is not a member of the European Union, customs duties and Swiss VAT (7.7%) may apply upon import.

Orders with a value under CHF 300 are generally duty-free.
For orders over CHF 300, additional import duties may be levied by Swiss Customs.

Any applicable fees will be collected directly by the delivery service before delivery and are not included in the order value. If you have any questions, please do not hesitate to contact us at any time.