Return process
You would like to return an item? We are happy to assist you with the process.
How does the return process work?
Please contact us before returning your item by email at support@steiner-juwelier.at or by phone at +43 (0) 4852 70956.
Please send your return to:
Juwelier Steiner
Andrä-Kranz-Gasse 1
9900 Lienz
Austria
Please pack the item carefully and use a shipping method with tracking. For high-value watches and jewellery, we recommend using an appropriately insured shipping service.
Who pays the return shipping costs?
In the case of a standard cancellation or return, you are responsible for the direct cost of returning the goods.
In the event of a justified complaint, for example if an item is defective, damaged or has been delivered incorrectly, please contact us in advance. In these cases, we will arrange the return with you individually.
Refund
Once we have received and inspected your return, the refund will be processed in accordance with our cancellation policy.
Personalised items
Special conditions may apply to engraved, custom-made or clearly personalised items. Please refer to our cancellation policy for further information.
Questions about your return?
Our customer service team will be happy to assist you: support@steiner-juwelier.at or +43 (0) 4852 70956.