Yes. Jeweler Steiner is an official concessionaire of all offered brands. You will exclusively receive new merchandise directly from the manufacturer, including a originally completed warranty certificate.

Watches: Alpina, Bauhaus, Carl von Zeyten, Certina, Frédérique Constant, Festina, Hamilton, Ingersoll, Iron Annie, Jaguar, Kronaby, Mido, Mühle-Glashütte, Oris, Seiko, Union Glashütte, and Zeppelin. Jewelry: Collection Ruesch, Palido, Humphrey, Lienz Rose, Richard Steiner, Steiner Basics, and Steiner Exklusiv. Plus accessories from Boley and TIYL.

Yes. Every product is checked again for quality, scratches and other defects by our watch and jewelry experts before shipping. Only then does it leave our premises.

Yes. In this case, we will inform you of the estimated delivery date. You can inquire about the current stock and delivery status at any time by calling +43 (0) 4852 70956 or emailing support@steiner-juwelier.at.

Yes. Our trained staff - master watchmakers and jewelry experts - will advise you before and after your purchase. By phone at +43 (0) 4852 70956 or by email at support@steiner-juwelier.at.

Yes. The shop ships to over 40 countries and automatically displays prices in the respective local currency. You can make your selection using the country selector in the header and footer.

We offer free shipping for orders over €99. For orders below this amount, we charge €4.90 for shipping to Austria and €5.95 for shipping to Germany. Our shipping partners are Austrian Post, DPD, and DHL – including tracking and redirection options.

Yes. Within the EU, shipping costs are usually between €9.90 and €14.90. For Switzerland, it is €9.90 (free shipping for orders over €1,000), for the United Kingdom it is £20 (free for orders over £1,500), for the USA it is $30 (free for orders over $2,000), and for Canada it is CAD 50 (free for orders over CAD 1,500). Overseas countries such as Australia, Japan, or Hong Kong cost €99, and Singapore costs €150. You can find the complete list of countries on our shipping page.

Yes, for items in stock. To Austria via EMS for €20, to Germany via DHL Express for €35 – each with delivery by 12 p.m. the following day. This requires that the order and payment have been received by 8:00 a.m. For items with a longer delivery time, we will ship by express as soon as the goods arrive at our facility.

Delivery by Austrian Post, DHL, DPD, or FedEx takes place from Monday to Friday. There are no deliveries on Sundays and public holidays.

Yes. You will receive a tracking number as soon as your package leaves our facility. With Post, DPD, and DHL, you can also redirect the delivery.

All shipments are packaged discreetly and securely for transport, and sent via insured shipping with tracking.

Visa, Mastercard, Maestro, American Express and Union Pay, plus Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Regionally, EPS, Bancontact, iDEAL/Wero, BLIK and MobilePay are also available.

Yes. Payment processing is encrypted and handled by certified payment providers. Your payment data is never stored on our systems.

Depending on your country and order value, various payment options are available to you via Klarna. You will see the specific available options at checkout.

Yes. You have a 14-day right of withdrawal from the day you took possession of the goods - without giving any reasons.

Return shipping costs are governed by our return policy. Please refer to the current return conditions for the applicable details.

Contact us by email at support@steiner-juwelier.at or by phone at +43 (0) 4852 70956. We will provide you with the relevant return instructions. Please do not send goods back freight collect.

Juwelier Steiner, Andrä-Kranz Gasse 1, 9900 Lienz, Austria.

Please return in the original packaging with all accessories and all packaging components, protected by suitable outer packaging. If the original packaging is no longer available, please ensure adequate protection against transport damage by other means.

Within 14 days of receiving your cancellation notice, using the same payment method you used for the order. We may withhold the refund until we have received the goods or you have provided proof of return.

Yes. There is no right of withdrawal for custom-made products and items tailored to your individual wishes – for example, with a personal engraving.

By e-mail to office@steiner-juwelier.at, by post to Juwelier Steiner, Andrä-Kranz Gasse 1, 9900 Lienz, or directly online using our revocation form. For the online option, you will immediately receive a confirmation of receipt.

24 months from the date of purchase according to the warranty certificate filled out by us - including for Alpina, Certina, Frédérique Constant, Festina, Ingersoll, Iron Annie, Mido, Oris, Seiko, Union Glashütte and Zeppelin. The international warranty covers material and manufacturing defects that existed at the time of delivery.

The life of the battery, normal wear and tear (scratched crystal, alteration of the colour and/or material of non-metallic straps and chains, such as leather, textile, rubber or other material, peeling of the plating) as well as damage due to improper handling, lack of care, accidents like shocks or breaks and disregard of the operating instructions. Also excluded are indirect and consequential damages.

24 months from the date of purchase, including for Collection Ruesch, Steiner Basics, Palido, and Humphrey.

Please inspect the goods immediately upon receipt. Any defects found must be reported to us immediately, but no later than 5 days after delivery, stating the nature and extent of the defect. Hidden defects must be reported immediately upon their discovery.

By email to support@steiner-juwelier.at or by phone at +43 (0) 4852 70956. Please have your warranty certificate ready.

Yes. Our full jewelry service is also available online – from repairs and engraving to custom orders.

Watch overhauls and watch service, adjustment of watch straps, battery replacement, engravings, custom-made items, and personal advice on purchases.

Yes, we make necklaces, rings, and earrings according to your wishes - even from existing heirlooms. Contact us or visit us in our branches in Innsbruck and Lienz.

Yes. Let us know your desired wrist size, and we will adjust the strap before shipping.

On our "Ring Size" page, you will find instructions on how to measure accurately. If you are unsure, we will be happy to advise you personally.

Yes. With our sample ring service, you can order sample rings online for free and check the craftsmanship, color, and material at home before making a decision.

Yes - wedding rings, engagement rings, partner rings, and friendship rings in yellow gold, white gold, rose gold, silver, stainless steel, titanium, and platinum.

Juwelier Steiner has been a specialist retailer for selected watch and jewelry brands since 1993 - a master watchmaker and jeweler with over 30 years of experience and branches in Lienz and Innsbruck.

By phone at +43 (0) 4852 70956 or by email at support@steiner-juwelier.at. Alternatively, use the contact form on our contact page.

Yes. Visit us at our branches in Lienz and Innsbruck. Our main location: Andrä-Kranz Gasse 1, 9900 Lienz, Austria.