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As an official concessionaire, we offer the manufacturer's guarantee for all our brands. A 24-month guarantee applies to watches, including brands such as Alpina, Certina, Seiko and Oris. The guarantee period for jewelry is also 24 months and applies, for example, to collections from Collection Ruesch, Steiner Basic, Palido and Humphrey. The guarantee covers material and manufacturing defects. Normal wear and tear, improper handling or damage caused by external influences are excluded.

Returns are possible in accordance with our return policy. To arrange a return, please contact us by email at support@steiner-juwelier.at or by phone at +43 (0) 4852 70956. We will provide you with the relevant return instructions.

Our customer service can be reached by phone at +43 4852 70956 or by email at support@steiner-juwelier.at. We are happy to assist you with questions about our products, help with operation, information on stock levels, or the delivery status of your order.

No, there are no taxes when shipping to countries outside the EU . However, please note that your country may be subject to customs fees or import duties imposed by local authorities. For more detailed information, please contact your country's customs authorities.

Our prices are displayed excluding VAT. As Switzerland is not a member of the European Union, customs duties and Swiss VAT (7.7%) may apply upon import.

Orders with a merchandise value under CHF 300 are generally duty-free.
For orders over CHF 300, additional import duties may be levied by Swiss customs.

Any applicable fees will be collected directly by the delivery service before delivery and are not included in the order value. If you have any questions, please do not hesitate to contact us at any time.